PurposeA purpose to make your own
A first stab at what the business is for. You reword it with Wise-Eye, The Grove's companion, until it sounds like you.
StructureBranches, live and waiting
The parts of the business. A few are live from day one. The rest wait until they're needed, and each says what will wake it.
CareWhat each branch looks after
Two to four plain lines per branch, such as welcoming new clients or answering messages. Every piece of work has a home.
StartFirst tasks, in order
Up to twelve, each with a clear finish line. One person can do all of the first week's.
RhythmThe regular work
Daily, weekly, monthly. Clear the day's messages. Send the monthly look-back. Check whose accounts you can still get into.
MeasuresNumbers, offered
A few measures that show how each part is doing. They're suggested once a branch has settled, and never imposed.
ListeningYour customers' voice
Short questions that repeat, answered by link, so you hear how the work is landing while there's still time to change it.
Know-howPlaybooks
How this kind of business does things, written for the AI that works beside you. It drafts. You decide.
Public faceYour website, wired in
A site built from the pack. Each section belongs to the branch that does that work, so an enquiry, order or booking lands with the right people, and the AI can draft the reply.